Frequently Asked Questions
People, pets, cars, vacations, inside jokes, questionable selfies—you name it. As long as the image is yours to use and clear enough to print, chances are we can make something great out of it.
We can't print images you don't have the rights to use, and we can't print nudity — if someone in the photo is naked, we have to pass. Same goes for photos with sexual content, or anything hateful or offensive. If your order includes a photo we can't print, we'll reach out right away so you can swap in a different one — no charge, no hassle. When in doubt, send us a message and we'll let you know.
Clear, bright, and up close is the sweet spot. Send us the highest-quality version you have, with your subject easy to see and plenty of detail for us to work with.
Nope, save yourself the trouble. Send us the original and let our designers handle the cropping, background removal, and cleanup.
For cut-to-shape designs, we remove the background so your person, pet, car, or other subject gets the spotlight.
Absolutely. Groups are welcome, just make sure everyone you want included is clearly visible in the photo.
Yes—just do the combining before you order. Merge everyone into a single image (a simple collage works fine), then upload that one photo at checkout. Our designers work from the photo you submit, so we can't pull subjects from separate files on our end.
Yep. Photos aren't the only thing we can work with. Logos, illustrations, and other artwork are welcome too, as long as you own the image or have permission to use it. If you have a high-resolution version of your artwork, feel free to email it to orders@thefreshener.com with your order number.
Good news: the vast majority of photos work just fine as-is, and we print them exactly as you send them. But if your photo is a complete blurry mess—the kind where even squinting doesn't help—we won't just cross our fingers and send it to print. We'll contact you for a better image before production starts.
Yep. Choose your crop style when you order and we'll shape your design from there. Have something more specific in mind? Leave a note on your order or shoot us an email at orders@thefreshener.com.
Absolutely. If the background is part of what makes the photo special, choose “Rectangular / Do Not Crop” option and we'll keep the whole scene intact.
Yep. A real designer checks and prepares your image before it heads to production. No sending your photo straight from the upload button to the printer around here.
That depends on the product. If the listing offers Instant Preview, yes - you'll see your design before checkout, plus you'll have the option to request a manual proof. If it doesn't, we don't send a separate proof, but a real designer checks and prepares your image before it heads to production.
We size each freshener to suit your design, up to approximately 3.25" × 4.25". That way your photo keeps its natural proportions instead of getting stretched or squished to fit a standard shape.
Yep. Your design is printed in full color on both sides.
Yep. The same design appears on both sides, mirrored on the back.
100% cotton. It's naturally absorbent, which makes it pretty darn good at soaking up all that fragrance.
About a week or so, depending on where you hang it. That's on purpose — we use gentler fragrance blends instead of the harsh chemical fixatives that make gas-station fresheners last a month (and give you a headache doing it).
When the scent fades, the photo doesn't. Read about the scents we use (and the ones we refuse to) → Our Scents.
There's a little something for every nose, from clean and crisp to woodsy, fruity, floral, and plenty in between. You'll see all the current options when you create your freshener or read more here → Our Scents.
Yep. Choose Unscented and you can have all the fun without the fragrance.
Yep. Each one arrives with string already attached. Open it up, find it a spot, and you're in business.
Keep it sealed in its original package at room temperature until you're ready to use it.
They sure can. Heat and heavy airflow can make fragrance release faster, so how long yours lasts will depend a bit on where and how you use it.
Absolutely. Choose the scent you want for each freshener and mix things up as much as you like.
Each freshener is individually sealed in a leak-proof, airtight pouch to keep all that fragrance tucked inside until you're ready to open it.
That's the good stuff at work. We add fragrance oil directly inside the sealed pouch, so a little visible residue or dampness is completely normal—and intentional. It keeps your freshener soaking up scent right until the moment you open it, so it arrives as fragrant as possible. Just hang it up and let it do its thing.
We'll send a confirmation email with your order details as soon as it's in. Don't see it? Check your spam folder first - and double-check that the email on your order is correct, since a typo there is the usual culprit. If it's still playing hide-and-seek, contact us at orders@thefreshener.com and we'll track it down.
Most orders leave our shop within 1–3 business days. Custom orders take a little handiwork, but we don't believe in keeping you waiting any longer than necessary.
Maybe—but move fast. We get orders into production quickly, so contact us at orders@thefreshener.com as soon as you spot something you'd like to change.
If we haven't started on your design yet, sure. Reach out as soon as possible with your order number and the new photo.
Yes, if your order hasn't shipped yet. Send us your order number and the new address as soon as you can.
Because every order is custom and we get moving quickly, there's a small window to catch us. If it's been less than 24 hours and your order hasn't shipped yet, contact us at orders@thefreshener.com and we'll cancel it and issue a full refund. Once it's shipped, we can't pull it back—even inside 24 hours.
Sure, if we can still catch your order in time, we'll do what we can. Otherwise, you may need to place a second order.
Absolutely. Create each design separately, add it to your cart, and keep going until you've got everyone accounted for.
You'll hear from us twice by email: a confirmation when your order comes in, and a shipping notice with tracking once it's on its way. In between, you can check your order status anytime using the link in your confirmation email.
Yep—we keep your design on file. Just place a new order, then email us at orders@thefreshener.com with your new and previous order numbers, and we'll use the same design so it comes out exactly like the one you loved.
Standard shipping typically takes 3–5 business days once your order ships, depending on where you live. Need it faster? A 2-Day Shipping upgrade is available at checkout, where you'll also see all your options and estimated delivery dates.
As soon as your order ships, we'll email you the tracking info so you can follow it all the way to your door.
Shipping costs depend on where you live and the shipping speed you choose. Enter your address at checkout and you'll see the exact cost before you place your order.
Yep. Available expedited options will pop up at checkout, along with the estimated delivery date for each.
We've got you. Leave a note on your order telling us your deadline (or shoot a quick email to orders@thefreshener.com), and choose a shipping option at checkout that fits your timeline—2-Day Shipping if it's coming up fast. We'll do what we can on our end to keep things moving.
Not at this time.
Every order starts its journey from our shop in Jacksonville, Florida.
Sometimes packages take the scenic route. If yours hasn't arrived within a few days of the estimated delivery date shown at checkout, check your tracking first, then get in touch at orders@thefreshener.com and we'll help figure out where it wandered off to.
Give the usual suspects a quick check—around your door, mailbox, building, or anywhere your carrier might have tucked it away. No luck? Oddly enough, carriers sometimes mark a package "delivered" a day or two before it actually shows up, so it's worth sitting tight for 48 hours. If it still hasn't surfaced after that, email us at orders@thefreshener.com and we'll get to the bottom of it.
If your package has officially gone MIA, let us know at orders@thefreshener.com and we'll help investigate. If tracking confirms it's likely lost, we'll offer a replacement. Prefer a refund instead? No problem—we may just wait up to 7 days before issuing it, in case the package decides to show up after all.
Simple: love it or we'll make it right—free. If you're not happy with how your order turned out, let us know at orders@thefreshener.com and we'll remake or replace it at no charge.
That's on us. If your order arrives damaged, you receive the wrong item, or we made a mistake during production, contact us at orders@thefreshener.com within 7 days of delivery and we'll replace it free of charge. Include your order number, a quick note on what happened, and a photo of the item—it helps us sort things out fast (and improve on our end).
Catch it fast and we've got a shot: contact us at orders@thefreshener.com right away, and if production hasn't started, we'll update your order at no charge. Once your order is made exactly as submitted, though, we aren't able to offer free remakes for options chosen at checkout—every freshener is custom-made just for you, so we can't restock or resell it.
Since every order is created just for you, we aren't able to accept standard returns or exchanges—please don't mail anything back. But if there's a problem with what you received, you're still covered by The Freshener Promise: reach out at orders@thefreshener.com and we'll make it right.
Sometimes, depending on the issue. A free replacement is our go-to fix for damaged, defective, or misprinted orders—it's usually the fastest way to get you what you actually wanted. Refunds are available in certain cases, like cancellations within 24 hours or packages confirmed lost in transit. Get in touch at orders@thefreshener.com and we'll walk you through your options.
Please contact us within 7 days of receiving your order so we can get it sorted out.
Send us your order number, a quick rundown of what happened, and clear photos of the item and packaging if the issue is visible. We'll take it from there.
Yep. Substantial discounts kick in on orders of 15 or more fresheners, and the more you order, the more you save. Reach out at orders@thefreshener.com with what you have in mind and we'll put together a quote.
Bulk pricing starts at 15 fresheners, and discounts grow with your order size. Close to the mark but not quite there? Email us at orders@thefreshener.com anyway—we'll see what we can do.
Absolutely. Turn your logo, mascot, product, or other artwork into a freshener made for your business.
Absolutely—mix and match as much as you like. Just tell us what you have in mind at orders@thefreshener.com before placing your order so we can put together the right quote.
Yep. If you'd like to see and smell one before committing to a big order, just order a single freshener with your design, or email us at orders@thefreshener.com and we'll set you up with a sample.
Turnaround depends on the size and details of your order, but most bulk orders ship within 3 business days. Need them by a specific date? Mention it when you request your quote and we'll confirm the timeline.
Tell us a little about what you have in mind at orders@thefreshener.com and we'll put together a quote for you.
Air fresheners are just the beginning. You can also turn your photos into custom stickers, magnets, and keychains, with more ways to make them yours on the way.
Absolutely. Found a photo you love? Put it to work on as many different products as you'd like.
Yep. Upload your photo, and the same process applies across all our products—a real designer reviews, crops, and preps your image before it goes to print, no matter what you're making.
Absolutely. Create each product, add it to your cart, and check out once—fresheners, stickers, magnets, and keychains can all ship together in the same order.
We're happy to help. Email us at orders@thefreshener.com or send a message through our contact page and we'll get back to you as soon as we can.
We typically respond within 1 business day. Send us your order number if you have one so we can get to the bottom of things a little faster.
